Can products be returned?

OyunTicareti is a digital product marketplace. The refund policy depends on the product type.

Digital Product Refunds

• 🟢 Before delivery: A full refund is possible
• 🔴 After delivery: As a general rule, NO refunds
• 🟡 In case of a dispute: Support steps in

When Are Refunds Given?

• ✅ The seller didn’t deliver the product
• ✅ The seller didn’t respond within 48 hours (manual listings)
• ✅ The delivered product doesn’t match the description
• ✅ The account was taken back by the seller
• ✅ The e-pin code is invalid/already used

When Refunds Aren’t Possible

• ❌ "I changed my mind" — unused e-pins can’t be refunded
• ❌ "I didn’t like it" after receiving the account
• ❌ A feature stated in the description that you overlooked
• ❌ More than 7 days after the order is completed

The Refund Process

1. Open the order under My Account → My Orders
2. Press the "Open Dispute" button
3. Write a detailed explanation and attach images
4. The support team starts reviewing it within 24 hours
5. Depending on the decision, the refund is made or rejected

Where Does the Refund Go?

• 💰 To your site balance (instantly)
• 💳 To your card (3–7 business days)
• 🏦 To your bank account (if you request it)