How you cancel an order depends on its status.
Cancellation by Order Status
1. Pending
The seller hasn’t confirmed yet. You can cancel right away.
- Go to the My Orders page
- Press the "Cancel" button on the order
- Choose a reason
- The payment is refunded instantly
2. Processing
The seller has accepted and is preparing it. Contact the seller to cancel.
- Message the seller
- Give the reason for cancelling
- If the seller agrees, it’s cancelled automatically
- If they refuse, you can open a dispute
3. Delivered
The product has been delivered to you. Instead of cancelling, you should open a dispute (if there’s a problem).
4. Completed
Cancellation isn’t possible. You can only open a dispute or leave a review.
Automatic Refund Times
| Payment Method | Refund Time |
|---|---|
| Site Balance | Instant |
| Credit Card | 3–7 business days |
| Bank Transfer/EFT | 1–2 business days (to your bank account) |
| Paycell | Deducted from your next bill |
Frequently Asked
Is the commission refunded? Yes, on cancellation the 5% commission is refunded too.
Is the boost fee refunded? No, a boost fee isn’t refunded once it’s been used.
Questions and Comments
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