What should I do in case of a fake product or fraud?

OyunTicareti has a zero tolerance policy towards fake products and fraud.

Suspicious Situations

• 🚨 The seller took the account back after delivering it
• 🚨 The e-pin you bought turned out to be fake/stolen
• 🚨 The seller tried to move you to another platform
• 🚨 Offers like "let’s skip the commission and settle it outside"
• 🚨 Listings promising features that don’t exist

What to Do Immediately

1. Open an urgent support request — Home page → Live Support
2. Open a dispute — From the order details page
3. Collect evidence:
   • Screenshots of your messages
   • Evidence that the account was stolen
   • The e-pin invalid message
   • The receipt for the payment you made
4. Report the seller’s username

OyunTicareti’s Protective Measures

• 🛡️ The money is held in escrow until delivery is confirmed
• 👮 Suspicious seller accounts are suspended immediately
• 💰 A full refund is guaranteed for verified fraud
• 🚫 Fraudsters are banned permanently, with IP/device tracking

Legal Process

In cases of high-value fraud:

• 📋 You have the right to file a complaint with the Public Prosecutor’s Office with all the evidence
• 🔍 OyunTicareti provides all your records during legal proceedings
• 👮 You can apply to the Cybercrime Department

Preventive Measures

• ✅ Only buy from KYC-verified sellers
• ✅ Prefer sellers rated 4+ stars
• ✅ Read the description carefully
• ✅ Don’t hesitate to ask if in doubt
• ✅ Never pay outside the site