How do I reject a delivery?

If the product the seller delivered doesn’t match the description or doesn’t work, you can reject the delivery.

The Rejection Process

1. When the seller delivers, you get a "Delivered" notification
2. Check the product (usually within 1–2 hours)
3. If there’s a problem, press the "Reject Delivery" button
4. Describe the reason for rejecting in detail
5. Add evidence (screenshots, video)

Valid Reasons for Rejection

• ❌ The e-pin code is used/invalid
• ❌ In-account assets are missing
• ❌ Features differ from those in the description
• ❌ The account was taken back by the seller
• ❌ The wrong product was sent

Invalid Reasons for Rejection

• ❌ "I changed my mind"
• ❌ "I didn’t like it"
• ❌ Something clearly stated in the description that you overlooked
• ❌ Raising problems after using it

After Rejecting

1. The seller is notified
2. The seller must respond within 24 hours
3. If you reach an agreement, the issue is resolved
4. If not, a dispute is opened automatically

Tips

• 🎥 Record your screen when receiving an account — strong evidence in a dispute
• 📷 Take a screenshot when using an e-pin
• ⏱️ Check within 48 hours — later may be too late