How do I open a dispute?

If you run into a problem, you can open a dispute. The support team steps in within 24 hours.

When Should I Open a Dispute?

• 🔴 The seller didn’t deliver the product
• 🔴 The product doesn’t match the description
• 🔴 The account was taken back (the seller changed the password)
• 🔴 The e-pin turned out to be invalid
• 🔴 Nothing was delivered within 48 hours
• 🔴 The seller was aggressive or inappropriate

Steps to Open a Dispute

1. Open My Orders → the order details
2. Press the "Open Dispute" button
3. Choose the topic category
4. Write a detailed explanation (what happened, what you expect)
5. Attach images/screenshots (important evidence)
6. Submit

How Does the Process Work?

1. 📨 The support team is notified
2. 👀 The review starts within 24 hours
3. 💬 Both you and the seller share your side
4. ⚖️ Support makes a decision:
   • Full refund
   • Partial refund
   • Complete the order
   • Dispute rejected

Evidence Matters

Evidence is vital to winning a dispute:

• 📸 Screenshots of your messages with the seller
• 📸 Evidence of the moment the account was taken
• 📸 A screenshot of the invalid e-pin message
• 📸 Images of shortcomings that weren’t in the description

The Outcome

Both parties are notified when a decision is made. You can appeal the decision, but it rarely changes. Provide detailed information and evidence for a fair and fast resolution.