I received a suspicious sign-in alert — what should I do?

If the system detects a sign-in from an unknown device or location, it warns you automatically. If you received this email, take action right away.

What to Do Immediately

1. Change your password — Right now
2. Turn on 2FA (if it’s off)
3. Check your active sessions:
   • My Account → Security → Active Sessions
   • End any session you don’t recognize
4. Review recent activity:
   • Are there any strange transactions?
   • Has a new listing been created?
   • Has money been withdrawn from your balance?

If You’ve Already Lost Control of Your Account

1. Change your password — If a link arrives by email, use it right away
2. Email support — Write to [email protected]
3. Request a balance freeze — Urgent support temporarily freezes the balance
4. Keep the evidence — IP addresses, screenshots

What If I Ignore the Alert?

• ⚠️ If it really was a malicious sign-in:
  • Your balance could be stolen
  • Fake orders could be placed
  • Your reputation could be damaged
• ✅ If it was you: the new device/location is saved by security

Preventive Measures

• 🔐 Always keep 2FA on
• 🔑 A different password for every account
• 🚫 Don’t sign in to your account on public Wi-Fi
• 👀 Check your activity history regularly
• 📱 Never share your password with anyone