How do I delete my account?

If you want to close your account, do this irreversible step carefully.

First, Do the Following

1. 💰 Withdraw your balance — The balance isn’t refunded after the account is deleted
2. 📦 Complete active orders — It can’t be deleted while there are open orders
3. 📋 Close active listings — If you’re a seller
4. 💾 Download your data — Your personal data under the KVKK (Turkish data protection law)

Deletion Steps

1. Go to My Account → Settings → Delete Account
2. Choose a reason for deleting (for feedback)
3. Enter your password again (for security)
4. Confirm "I understand, delete it"
5. The account is permanently deleted within 7 days

Changing Your Mind Within 7 Days

You can change your mind within the first 7 days:

• Sign in with the same email
• "Reactivate Account" appears
• Confirm → all your information comes back

What Happens After 7 Days?

• 🗑️ All your personal data is deleted (KVKK compliance)
• 📋 Some records are kept due to legal obligations (tax, fraud prevention)
• 👤 Your profile, listings and reviews are anonymized
• ✉️ You can open a new account with the same email

If You Want to Freeze Your Account Temporarily

Instead of deleting it completely, you can temporarily deactivate your account:

• The account becomes invisible
• Listings are deactivated
• You can reopen it at any time
• Your information is kept

💡 Recommendation: Talk to our support team before deciding — sometimes there’s another solution to your problem.