Why was my withdrawal request rejected?

Withdrawal requests can be rejected for various reasons. Here are the common causes and their solutions:

1. KYC Missing / Not Approved

Solution: Upload your documents under My Account → Security → KYC and wait for approval.

2. IBAN Name Mismatch

If the IBAN isn’t in your name, the withdrawal can’t be made. A parent’s or spouse’s account can’t be used.

Solution: Open a bank account in your own name and try again with the correct IBAN.

3. Suspected Unusual Activity

The system may have detected several suspicious transactions:

• Too many transactions in a short time
• Withdrawing newly added funds right away
• Transactions from different IP addresses

Solution: Open a support ticket and explain the situation.

4. Insufficient Balance

The amount you requested may be higher than your balance (including pending orders).

Solution: Wait for pending orders to complete or request a smaller amount.

5. Legal Limit Exceeded

The monthly limit (50,000 TRY) may have been reached.

Solution: Try again next month.

6. Account Suspended

If your account is under review, withdrawals can’t be made.

Solution: Contact [email protected].

What Should I Do?

1. You can see the reason for the rejection in the notification center and in Withdrawal History
2. Fix what’s missing
3. Submit a new request
4. If anything is unclear, contact support