Our support team works to reply to you as quickly as possible.
Working Hours
Live Support (On-site chat)
- 📅 Weekdays: 09:00 – 18:00
- 📅 Weekends: 10:00 – 16:00
- ⏱️ Average response: 2–5 minutes
WhatsApp Support
- 📱 0850 840 95 94
- 🌐 Active 24/7 (bot at night, humans during the day)
- ⏱️ Out-of-hours response: 1–4 hours
Email Support
- 📧 [email protected]
- 🌐 Accepted 24/7
- ⏱️ Average response: 2–4 hours
Which Channel Should I Choose?
| Situation | Best Channel |
|---|---|
| Urgent (e.g. fraud) | WhatsApp or Live Support |
| Detailed complaint | Email (you can attach evidence) |
| Quick question | Live Support |
| At night | WhatsApp or Email |
| Formal complaint | Email (on record) |
Self-Service
You can find the answer to most questions in the Help Center:
- 📖 Help Center — 60+ articles
- 🔍 The search box at the top — instant results
- 📋 Browse the categories
Out of Hours
Support requests sent out of hours (at night, on weekends):
- 📥 Are processed in order
- 📨 Are answered on the first business day
- 🤖 A bot may give a preliminary answer
- 🚨 If it’s urgent, WhatsApp (24/7) is the better option
Questions and Comments
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